Cases

Every ban, kick, mute, warning, unban and unmute becomes a case, numbered per server. A case records who did what, to whom, why, for how long, and the evidence. Cases are made whether the action came from a moderator, automod, raid mode or an automation rule.

To look cases up and change them, turn on the Cases plugin on the Plugins page of /settings.

Commands

Command	What it does	Options
/case view	Show a case.	case
/case list	List a member’s cases.	user
/case search	Find cases.	see Searching
/case edit	Change a case’s reason or length.	case
/case overturn	Overturn a case.	case, reason, category, notify
/case delete	Hide a case from lists and counts.	case, reason
/case restore	Bring back a deleted case.	case
Add to case (message menu)	Put a message onto a case.	—

Searching

All of /case search’s options are optional, and the ones you give must all match:

Option	Matches
user	Cases against this member.
moderator	Cases this moderator took.
action	Ban, Kick, Mute, Warning, Unban or Unmute.
source	Where it came from: a moderator, an automod rule, raid mode or an automation rule.
status	Active, Expired, Lifted, Replaced or Overturned.
reason	Words in the reason, 3 to 500 characters.
within	How recent, from 1 hour to 365 days.

Statuses

Status	Meaning
Active	In effect.
Expired	A temporary ban or mute that ran its course.
Lifted	An unban or unmute ended it early.
Replaced	A newer ban or mute took over.
Overturned	Overturned by a moderator or on appeal.
Deleted	Hidden from lists, searches and automation rules.

The case card

/case view shows the case’s action, member, moderator, reason, duration, status and evidence, with these buttons:

Button	What it does
Edit case	Change the reason or length. See Editing.
Add item	Attach evidence.
List items	Show the evidence attached.
Overturn case	See Overturning.
History	Everything that happened to the case, and who did it.
Related cases	Cases that share its evidence, or that lifted or replaced it.
View appeal	The member’s appeal, if they made one.
Restore case	On deleted cases, bring it back.

Editing

Edit case and /case edit open a form with:

• Reason: required for warnings.
• Length: counted from when the case was made, like 1d, 2w or permanent.
• Notify user: update the member’s DM, and send them a new DM about the change.

Overturning

Overturning says an action shouldn’t have happened. /case overturn needs a reason and a category: Wrong person, Too harsh, Rule misapplied, False positive, New evidence or Other. Overturning:

• lifts a ban or mute the case still puts in place
• strikes the reason through in the member’s DM about it, and DMs them that it no longer counts (turn off notify to skip this)
• stops the case counting towards automation rules
• shows up in /insights, by category

Only administrators can overturn by default. Moderators usually overturn by deciding appeals instead.

Deleting

Deleting is for cases that should never have existed, like one made by mistake. /case delete keeps the case and its history, but leaves it out of lists, searches and automation rules. /case restore brings it back.

No default group can delete cases, so only the server owner can until they add cases.delete to a group.

Evidence

Right-click a message and choose Apps → Add to case to put it straight onto a case. Axmo suggests the author’s latest case.

To gather evidence before you act, use a workspace. Each item’s card says where else it’s kept, like other cases, notes or automod reviews.

Rules that protect cases

• Nobody but the server owner edits, overturns or deletes a case against themselves, or changes its evidence.
• With Own cases visible off, moderators can’t see cases about themselves at all.

Note

Members can see their own bans, kicks, mutes and warnings with /standing, without case numbers, moderators or evidence. See Your standing.

Settings

On the Cases page of /settings:

Setting	Default	What it does
Own cases visible	On	When off, moderators can’t see cases about themselves with /case or /investigate. The server owner always can.

Limits

	Starter	Plus	Pro
Items per case	5	15	30

Permissions

/case and Add to case are shown to members with Time Out Members by default.

Permission	Allows	Default groups
cases.view	See cases and their items	viewer, helper, moderator, administrator
cases.edit	Edit cases, and add or remove their items	moderator, administrator
cases.overturn	Overturn cases	administrator
cases.overturn_bans	Overturn bans or change how long they last	administrator
cases.overturn_mutes	Overturn mutes or change how long they last	administrator
cases.delete	Delete cases, and restore deleted ones	none

Overturning or changing the length of a ban or mute needs cases.overturn_bans or cases.overturn_mutes as well.